FAQs
Frequently Asked Questions
How long does it take for my massage chair to be shipped from the day the order is placed?
Shiatsu Wellness guarantees the delivery of the desired massage chair within 7-14 days from the booking date, if it is in stock. If the desired armchair in the desired color is not in stock, delivery may take aproximately one month.
How will I know if my order has been processed?
Immediately after your purchase you will receive a confirmation email explaining your purchase and details.
When is payment taken for my order?
Payment is taken immediately after the order is processed online. For the security of your card, we do this so we do not keep any open credit information and everything is processed instantaneously.
How long does the warranty last?
Shiatsu wellness products are fully guaranteed for 3 years. Depending on the number of requests and the technical problem, the intervention time is up to 1 week.
What do I do if I want to cancel my order?
Contact us as soon as possible. As long as your item has not shipped yet we can cancel your order and credit you the full amount. If your order has already shipped please refer to our
What should I do if my order was damaged during shipment?
In the rare incidence that your package has arrived damaged upon delivery, contact a representative upon delivery to discuss your options. Remember to always inspect your package with the carrier when it is delivered.